The Adobe Creative Cloud Cleaner Tool allows you to more precisely remove installation records for Creative Cloud or Creative Suite applications that may have become corrupted or may be causing problems with a new installation. It can be particularly helpful if you have installed prerelease software on your system, and now want to remove it. Adobe Reader usually uninstall without any problems at all, running the removal tool for it isn't needed unless something went wrong during the uninstall or you were trying to uninstall a.
The Adobe Creative Cloud (CC) Cleaner Tool helps resolve installation problems for several Adobe products, including Photoshop Elements and Adobe Premiere Elements. The tool removes installation records for prerelease installations of products and does not affect installations of previous versions of a product.
Follow these steps to use the Creative Cloud Cleaner Tool.
Back up all files stored in Adobe product directories, including custom plug-ins or profiles that you have installed.
2. Uninstall Photoshop Elements or Premiere Elements
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![]() 4. Verify that the Adobe CC Cleaner Tool completed successfully
Adobe Cleaner Tool Download
Once you've successfully run the Creative Cloud Cleaner Tool, install your product.
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Adobe Creative Suite Cleaner Tool
I used an earlier version of this tool, version 3.10.14 to help with an installation problem with the Adobe CS3 suite. That version seems no longer to be available. This current version only works on Mac OS X 10.11 El Capitan or above. That said, version 3 helped resolve the installation issues I was having with reinstalling CS3 last year. To run CS3 now, though, I needed a new serial number I got from Adobe (https://landing.adobe.com/en/na/products/creative-cloud/ctir-2113-exchange-serial-number-cs3-4.html#) using my old serial number, which no longer worked after I upgraded from OS X 10.9 Mavericks to El Capitan and then Sierra.For the time being at least my CS3 apps run on Sierra. I haven't tested High Sierra yet, so your mileage may vary. Interestingly, this tool is designed to remove files related to pre-release (beta) versions of Adobe software. But it works as well removing files that hamper running or reinstalling, as the description says, CS3 through CS6. This is a good thing for people who need to use older versions of their Adobe suite apps after upgrading the operating system. Why upgrading the OS causes problems for Adobe apps I don't know, but this tool helps resolve those issues. So does their proffering of new serial numbers, as mentioned above. The serial number means that I didn't have to reinstall CS3 after all to get it to run in Sierra. So I didn't need the Cleaner Tool this time around.Be sure to read the instructions carefully (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) before using this app. There are a number of steps that need to be followed in sequence. You will need the download versions of your software in order to reinstall it—the old DVDs no longer work. You can get CS3 here, https://helpx.adobe.com/creative-suite/kb/cs3-product-downloads.html, with your old serial number. I don't have links for CS4, 5 and 6. You'll have to dig them up yourself. ;-)
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